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BSB30415 Certificate III in Business Administration

Are you ready to learn new skills and play a larger role in your work environment?

Or are you looking to build on your current office administration skills? A BSB30415 Certificate III in Business Administration can help you achieve your goals.

You will gain an intermediate level of office, administrative and technology skills as well as the skills in business procedures needed in a modern office and specialist medical administration skills needed in a medical administration facility. You will develop an understanding of general ledger entry, quality teams, customer service, word processing, computer applications and document presentation.

This qualification is available as a traineeship.

PPS College training is customisable and delivery is flexible. We tailor our solutions to meet your needs and in many cases, address improvement and development opportunities within the course duration.

Delivery Options
Workplace: Y
Our campus: Y
School based:
Online: Y
Blended: Y
Career Outcomes
This course will equip you with the required skills to work in the administration area of any business, such as administrative officer, receptionist, accounts payable and/or accounts receivable officer.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

Total number of units = 13

2 core units plus

11 elective units

  • 7 elective units must be selected from the Group A units listed below.
  • The remaining 4 elective units may be selected from the Group A or Group B elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 2 of the electives units may be selected from a related Certificate II or Certificate IV qualification.


Core Units

IT Use

BSBITU307 Develop keyboarding speed and accuracy

Occupational Health and Safety

BSBWHS201 Contribute to health and safety of self and others


Elective units

Group A units

Financial Administration

BSBFIA302 Process payroll

BSBFIA303 Process accounts payable and receivable

BSBFIA304 Maintain a general ledger

General Administration

BSBADM307 Organise schedules

IT Use

BSBITU312 Create electronic presentations

BSBITU313 Design and produce digital text documents

BSBITU314 Design and produce spreadsheets

BSBITU306 Design and produce business documents

BSBITU309 Produce desktop published documents


BSBWRT301 Write simple documents


Group B units

Customer Service

BSBCUS301 Deliver and monitor a service to customers


BSBDIV301 Work effectively with diversity

Financial Administration

BSBFIA301 Maintain financial records

General Administration

BSBADM302 Produce texts from notes

BSBADM303 Produce texts from audio transcription

BSBADM311 Maintain business resources

Information Management

BSBINM301 Organise workplace information

BSBINM302 Utilise a knowledge management system

BSBINM303 Handle receipt and despatch of information


BSBINN201 Contribute to workplace innovation

Intellectual Property

BSBIPR301 Comply with organisational requirements for protection and use of intellectual property

Interpersonal Communication

BSBCMM301 Process customer complaints

IT Use

BSBITU311 Use simple relational databases

BSBITU315 Purchase goods and services online

Occupational Health and Safety

BSBWHS401 Implement and monitor WHS policies, procedures and programs to met legislative requirements 

Product Skills and Advice

BSBPRO301 Recommend products and services


BSBSUS201 Participate in environmentally sustainable work practices

Workplace Effectiveness

BSBWOR204 Use business technology

BSBWOR301 Organise personal work priorities and development

BSBWOR302 Work effectively as an off-site worker

Entry Requirements
There are no entry requirements for this qualification. Participants do however need intermediate language, literacy, numeracy and computer skills.

Participants may possess substantial experience in a range of settings but seek to further develop their skills across a wide range of business functions.

On the other hand, it may also apply to those with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities.

Although not mandatory, some time spent in a support role, or a Certificate II in Business, would provide a good grounding.

Student Info